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Privacy Policy

Last Updated: April 7, 2025

1. Introduction

Welcome to UAB Primevise ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Hansa service (the "Service").

This policy complies with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws. Please read this policy carefully to understand our practices regarding your personal data.

2. Data Controller

UAB Primevise Lentvario 18 Vilnius, Lithuania, LT-02300 Email: [email protected]

3. Data Protection Officer

Our appointed Data Protection Officer can be contacted at: Email: [email protected] Phone: [Available upon request]

4. Personal Data We Collect

We collect and process the following categories of personal data:

4.1 Data you provide to us:

  • Account information (name, email address, company name)
  • Billing information (billing address, payment method information)
  • Profile information (profile picture, job title)
  • Content you create, upload, or provide when using our Service
  • Communications you send to us (support requests, emails)

4.2 Data we collect automatically:

  • Usage data (features used, actions taken within the Service)
  • Device and connection information (IP address, browser type, operating system)
  • Cookies and similar technologies (as described in our Cookie Policy)
  • Log data (access times, pages viewed, error logs)

5. Purpose and Legal Basis for Processing

Purpose of Processing Categories of Data Legal Basis
To provide and maintain our Service Account information, Content, Usage data Performance of a contract
To process payments Billing information Performance of a contract
To communicate with you Account information, Communications Performance of a contract, Legitimate interests
To improve and optimize our Service Usage data, Device information, Log data Legitimate interests
To comply with legal obligations As required by applicable law Legal obligation
To send marketing communications Account information Consent (where required) or Legitimate interests

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Different retention periods apply to different types of data, depending on the nature of the data and the purpose for which it was collected. When we no longer need your personal data, we will securely delete or anonymize it.

7. Data Sharing and Recipients

We may share your personal data with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
  • Affiliated Companies: Our subsidiaries and affiliates, if applicable.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • Compliance and Protection: To comply with legal obligations, enforce our policies, respond to legal claims, protect our rights, safety and property, or the public.

We ensure all third parties respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

8. International Transfers

Our operations are primarily based in the [European Union/European Economic Area]. However, some of our service providers may be located outside the EU/EEA.

Whenever we transfer your personal data outside the EU/EEA, we ensure a similar degree of protection by ensuring at least one of the following safeguards is implemented:

  • We transfer data to countries that have been deemed to provide an adequate level of protection by the European Commission.
  • We use specific contracts approved by the European Commission (Standard Contractual Clauses) for transfers to service providers.
  • Where we use providers based in the US, we may transfer data based on approved data transfer mechanisms, such as Standard Contractual Clauses.

9. Your Rights

Under the GDPR and other applicable data protection laws, you have certain rights regarding your personal data:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request correction of inaccurate or incomplete information.
  • Right to erasure: You can request deletion of your personal data in certain circumstances.
  • Right to restrict processing: You can request restriction of processing in certain circumstances.
  • Right to data portability: You can request transfer of your data to you or a third party.
  • Right to object: You can object to our processing of your personal data in certain circumstances.
  • Rights related to automated decision-making: You have rights related to automated decision-making and profiling.
  • Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [[email protected]]. We will respond to your request within one month. You will not have to pay a fee to access your personal data or exercise other rights, unless your request is clearly unfounded, repetitive, or excessive.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. See our separate Cookie Policy for more information.

11. Data Security

We have implemented appropriate technical and organizational measures to secure your personal data against accidental loss, unauthorized access, alteration, and disclosure. All information you provide is stored on secure servers.

Despite our safeguards, the transmission of information via the internet is not completely secure. While we strive to protect your personal data, we cannot guarantee its security. You transmit any data to us at your own risk.

12. Children's Privacy

Our Service is not intended for children under 16 years of age, and we do not knowingly collect personal data from children. If we learn we have collected personal data from a child under 16, we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Complaints

If you have a complaint about our use of your personal data or response to your requests, you have the right to lodge a complaint with a supervisory authority. You can find your national data protection authority here: [https://edpb.europa.eu/about-edpb/about-edpb/members_en]

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

UAB Primevise Lentvario 18 Vilnius, Lithuania Email: [email protected]